UGMA Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, with its original labels and in its original packaging. You will also need your receipt or other proof of purchase.

To start a return, contact us at ugmasupport@gmail.com. If your return is accepted, we will send you a return shipping label and instructions explaining how and where to send your package. Items returned without first requesting a return may not be accepted.

For any return-related questions, you can always contact us at ugmasupport@gmail.com.

Damages and Issues

Please inspect your order after delivery and contact us immediately if the item is defective or damaged, or if you received the wrong item. This allows us to evaluate the issue and resolve it as quickly as possible.

Exceptions and Non-Returnable Items

Unfortunately, we do not accept returns of sale items or gift cards, except where applicable consumer law requires otherwise.

Please contact us if you have any questions about whether your item is eligible for return.

Exchanges

The fastest way to receive the item you want is to return the item you currently have. Once the return has been accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return it within 14 days for any reason and without providing justification.

The item must be returned in the same condition in which it was received: unused, with its original labels and in its original packaging. You will also need your receipt or other proof of purchase. Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or credit card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at ugmasupport@gmail.com.