Siuntimo politika

Last updated: August 30, 2026

This Shipping Policy explains how UGMA processes and delivers orders within Lithuania and internationally.

Shipping Within Lithuania

Orders within Lithuania are shipped through DPD and typically arrive within 2–5 business days. Delivery times are estimates and may be affected by weekends, public holidays, high order volumes, or carrier delays.

Worldwide Shipping

UGMA offers worldwide shipping to supported destinations. Available shipping methods and costs will be displayed at checkout. International delivery times vary depending on the destination, carrier, and customs processing.

International customers may be responsible for import duties, taxes, or customs charges imposed by the destination country. These charges are not included in the product or shipping price unless clearly stated at checkout.

Order Processing and Tracking

Orders are prepared and dispatched as quickly as possible. Once your order has shipped, you will receive a shipping confirmation and tracking information where tracking is available.

Delivery Address

Please check your name, delivery address, postal code, and contact details before completing your order. If you notice an error, contact us immediately at ugmasupport@gmail.com.

We will try to update the details, but changes cannot be guaranteed after the order has been dispatched.

UGMA is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer, except where applicable law provides otherwise.

Delays and Missing Orders

Delivery estimates are not guaranteed. Delays may occur because of weather, customs, holidays, carrier disruptions, or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, check the tracking information and contact us at ugmasupport@gmail.com with your order number. We will investigate the delivery with the carrier and provide an appropriate solution in accordance with applicable law.

Damaged Packages

Please inspect your order after delivery. If your item arrives damaged, contact us as soon as possible at ugmasupport@gmail.com and include your order number, a description of the problem, and clear photographs of the item, packaging, and shipping label.

Please keep the damaged item and packaging until we have reviewed the issue. UGMA remains responsible for loss or damage occurring during delivery where required by applicable consumer law.